9.2 Producing
Quality
Quality must be produced through
- optimisation of the procedures that will generate predictable,
well-managed processes through quality techniques such as:
- QFD Quality Function Development
- DOE Design of Experiments
- FMEA Failure Mode and Effects Analysis
- SPC Statistical Process Control, Cpk-values,
etc.
- Poka Yoke The generation of error-tolerant processes,
- identification of the workers with the product (each
individual is responsible for quality)
- setting a production goal of zero failure-rate (+ 6 s,
Cpk >2) and Comment: should this be ‘6 sigma’,
not ‘6 s’?
- independent quality certification demonstrating that
the product and services correspond to the agreement with
the customer.
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